Privacy Policy for FX Video Game Exchange

1. Our Commitment to Your Privacy

FX Video Game Exchange LLC ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

Our core principle is simple: We do not sell, trade, or rent your personal information to third parties for their marketing purposes. Ever.

2. What Information We Collect

We collect information from you when you place an order, create an account, or subscribe to our newsletter. This information may include:

  • Personal Identification Information: Your name, email address, billing address, and shipping address.

  • Contact Information: Your phone number and email address, used for order confirmations and customer service.

  • Non-Personal Information: We may collect non-personal data, such as your general geographic location (e.g., state or city) and browsing data, to help us analyze website traffic and improve our services.

3. How We Use Your Information

The personal information you provide is used strictly for the following purposes:

  • To Fulfill Your Orders: To process your payment, ship your order, and send you order and shipping confirmations.

  • To Provide Customer Service: To respond to your questions, comments, or concerns, especially those sent to Bruce@FXVideoGameExchange.com.

  • For Internal Research: To analyze sales data and better understand where the majority of our customers (our demographic) reside within the United States. This helps us improve our service and product offerings. We do not use this data to identify you individually.

4. Third-Party Services & Data Sharing

While we do not sell your data, we must share certain information with essential third-party service providers to run our business.

  • Payment Processors: When you make a purchase, your payment data is processed by our secure payment gateway (e.g., PayPal, Shopify Payments, Stripe). We do not store your full credit card information on our servers.

  • Shipping Carriers: We must provide your name and shipping address to our shipping partners (e.g., USPS, UPS, FedEx) to deliver your order.

  • Apparel & Accessory Distributor: As stated in our Terms of Service, our clothing and accessory items are fulfilled by a third-party distributor. To ship your order, we must provide them with your name, shipping address, and the details of the item(s) you ordered. Any data handled by this distributor is subject to their own terms of service and privacy policy.

We are not responsible for the privacy practices of these third-party services. We encourage you to review their policies before making a purchase.

5. Data Security

We take reasonable precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Cookies

Our website may use "cookies" to enhance the user experience. Cookies are small files placed on your computer's hard drive. They are primarily used to keep track of items in your shopping cart and to remember your preferences for future visits. You may choose to set your web browser to refuse cookies, but doing so may cause some parts of the site to not function properly.

7. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page, and we encourage you to review it periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: Bruce@FXVideoGameExchange.com